Refund Policy

Last updated 2026-08-30

This policy covers everything we charge for: the $5 that puts a link on a seat nobody holds, and the larger amount paid to take a seat that already has a holder. Both are one-off payments in US dollars (USD). There is no subscription and nothing renews.

Fees are not refundable

The seat is delivered the moment your payment clears. Your link moves into the position, any previous holder moves down one, the share image is generated and visitors start reaching your site. That is what the fee pays for, and you receive all of it immediately.

• Somebody paying more than you did and taking the seat later is not grounds for a refund. That is how every seat on the board works, and it is written on the page before you pay.
• Fewer visitors than you hoped for is not grounds for a refund.
• Changing your mind after the seat has moved is not grounds for a refund.
• Removing your own listing does not return the fee, because the seat was already delivered.

Why there is no cooling off period

A distance purchase normally comes with a cooling off period. It does not survive digital content that the buyer asked to have delivered straight away, and that is exactly what a seat is.

Before you pay, the checkout asks you to tick a box. Ticking it and paying means you expressly ask for the seat to be placed immediately, and that you accept you lose the right to withdraw once it is placed. Delivery takes seconds, so by the time you could change your mind the thing you bought has already been handed over in full. The same wording is in section 3 of the terms.

If you would rather keep that right, do not pay. We do not sell a version where the seat is held back and delivered later.

The cases where money comes back

These are not refunds of a delivered service. They are cases where the seat was never delivered at all, and we return the money without being asked once we see it.

• We charged you twice for the same seat. The duplicate is returned.
• The seat never moved. If a fault on our side means your payment cleared and the position never changed hands, the amount is returned in full.
• The seat was already gone. If somebody else's payment landed first and the seat you paid for could not be given to you, the amount is returned in full.
• We removed your listing for a reason of our own. Not for anything on the removal list in the terms, but because we changed something. Then we return what you paid for that seat.

What this policy does not take away

Nothing here removes a right you have that cannot legally be set aside, including your rights if what you bought is faulty or is not what was described. If you buy as a consumer, the mandatory consumer law of the country you live in still applies to you. Consumers in Türkiye may take a complaint to the district consumer arbitration committee or the consumer court where they live.

How to ask

Write to info@whowins.lol from the address you paid with, including the listing address or the transaction reference from your invoice. We reply within two business days and tell you either that the money is on its way or why it is not.

Before you dispute a charge

We would rather sort it out with you directly than through a chargeback. A chargeback on a seat that was delivered lets us remove the listing and refuse further payments, and it takes your bank weeks to decide something we can usually fix the same day. Write to us first.

How the money comes back

Payments are processed by a merchant of record, which appears as the seller on your statement, issues your invoice in its own name and handles sales tax and VAT. Returns are issued to the original payment method, in US dollars (USD), and usually appear within five to ten business days, depending on your bank. If your card was charged in another currency, your bank converts the return at its own rate, so the amount you see back can differ slightly from the amount you paid.

Who operates this site

The operator's address, tax number, phone and email are at the bottom of the terms, and support is at info@whowins.lol.